Refund policy

CUSTOM AND PERSONALIZED PRODUCTS

Gutentagit products are custom made and personalized according to the selections and information submitted with the order. Because these products are made specifically for you, personalized and custom-engraved items are final sale and are not eligible for return, exchange or refund unless they arrive damaged, defective or incorrect due to an error by Gutentagit.

Please carefully review all tag colors, silencer colors, connector choices, photographs, artwork and personalization before placing your order. Products are engraved and produced using the information exactly as submitted. Spelling errors, incorrect information or selections submitted by the customer are not considered product defects.

CANCELLATIONS

If you need to cancel or change an order, contact us immediately at sales@gutentagit.com. We will make every effort to help, but cancellations and changes are only available before production begins. Once engraving or production has started, the order cannot be canceled or changed.

DAMAGED, DEFECTIVE OR INCORRECT ITEMS

Please inspect your order when it arrives. If your item is damaged, defective or different from what you ordered due to an error by Gutentagit, contact us as soon as possible at sales@gutentagit.com.

Include your order number, a description of the problem and clear photographs showing the item and packaging. After reviewing the issue, we will work with you to provide an appropriate replacement or refund at no additional cost.

CUSTOMER-SUBMITTED PHOTOGRAPHS AND ARTWORK

The appearance of photographs and artwork may change when converted into engraving-ready grayscale or line artwork. Screens also display colors and contrast differently. These normal production differences are not considered defects.

RETURNS

Do not send an item back without contacting us first. Unauthorized returns will not be accepted. If a return is required because an item is damaged, defective or incorrect due to an error by Gutentagit, we will provide return instructions and, when applicable, a return shipping label.

EUROPEAN UNION

The European Union’s 14-day withdrawal right generally does not apply to goods made to the customer’s specifications or clearly personalized. This does not affect applicable rights relating to faulty, damaged or not as described goods.

REFUNDS

If a refund is approved, it will be issued to the original payment method. Please allow up to 10 business days after approval for the refund to appear. Processing times may vary depending on your bank or credit-card provider.

If more than 15 business days have passed since your refund was approved, contact us at sales@gutentagit.com.

QUESTIONS

For questions about an order, return or refund, contact:

Gutentagit
sales@gutentagit.com
(248) 249-7561