Shipping policy
ORDER PROCESSING
Most personalized orders are prepared and shipped within 1–2 business days. Team, group and bulk orders are typically prepared and shipped within 2–4 business days. Larger or unusually complex orders may require additional production time; we will contact you if more time is needed.
Business days do not include weekends or federal holidays. Processing time begins after we receive the order and all required personalization, artwork and customer approvals. Processing time is separate from shipping transit time.
SHIPPING METHODS AND DELIVERY ESTIMATES
Available shipping methods, estimated transit times and shipping charges are displayed at checkout. Delivery estimates begin after your order has been produced and accepted by the shipping carrier.
Delivery dates are estimates and are not guaranteed. Carrier delays caused by weather, high shipping volume, service disruptions or other circumstances outside our control may affect delivery.
TRACKING
When tracking is available, you will receive a shipping confirmation email containing your tracking information. Please allow time for the carrier’s tracking system to update after the package has been accepted.
SHIPPING ADDRESSES
Customers are responsible for providing a complete and accurate shipping address. Please review your address carefully before submitting your order.
If you notice an error, contact us immediately at sales@gutentagit.com. We will make every reasonable effort to update the address before shipment, but changes cannot be guaranteed after an order has entered production or been transferred to the carrier.
Additional shipping charges may apply if an order is returned to us because of an incorrect, incomplete or undeliverable address.
LOST, DELAYED OR DAMAGED PACKAGES
If your tracking has not updated for an extended period, your package is marked delivered but cannot be located, or your order arrives damaged, contact us at sales@gutentagit.com. We will help review the shipment and work with the carrier when appropriate.
Please retain the original packaging and provide photographs if your order arrives damaged.
CONTACT US
For questions about production or shipping, contact:
Gutentagit
sales@gutentagit.com
(248) 249-7561